Unexplained water damage
A structured investigation can identify the likely source and document the next access requirement.
Insurance Leak Investigation
Trace & Access Leak Detection
Professional leak investigation and insurance reporting.
We locate hidden water leaks using non-destructive methods and provide documented reports suitable for insurance claims across London and Southern England.
- Non-Destructive Investigation
- Insurance Reports Provided
- Residential & Commercial
What It Means
What Is Trace & Access?
Trace and access is the process of finding the source of a hidden leak and identifying the access required to expose it for repair. It is used when water damage is visible but the leak itself is concealed.
This differs from general plumbing because the priority is investigation, evidence and reporting. The work is methodical and diagnostic before any disruptive access is recommended.
For insurance claims, a trace and access report can help show what was investigated, what evidence was found, where access is needed and what repair pathway is recommended.
When It Helps
When You Need Trace & Access
Boiler losing pressure
A structured investigation can identify the likely source and document the next access requirement.
High water bill
A structured investigation can identify the likely source and document the next access requirement.
Insurance claim required
A structured investigation can identify the likely source and document the next access requirement.
Managing agent request
A structured investigation can identify the likely source and document the next access requirement.
Water under flooring
A structured investigation can identify the likely source and document the next access requirement.
Symptoms
Common Symptoms Linked To Hidden Leaks
These symptoms often need specialist leak detection before repair work can be planned confidently.
Boiler losing pressure
Pressure loss can indicate a concealed heating pipe leak that needs trace and access evidence.
Water bill suddenly increased
Unexpected usage can point to an active supply leak hidden below floors or outside the property.
Damp patch appearing
New damp marks need methodical moisture mapping before opening up walls or ceilings.
Water stain on ceiling
Ceiling staining can come from pipework, bathrooms, heating systems or roof-level sources.
Process
How Our Investigation Works
01
Initial Assessment
We review symptoms, building layout, system history and any insurance requirements.
02
Non-Destructive Investigation
Thermal imaging, tracer gas, acoustic detection and moisture readings are used where appropriate.
03
Leak Location Confirmed
Findings are correlated to identify the likely leak source and access point.
04
Report Provided
You receive written findings with evidence suitable for claim handling and repair planning.
Report Detail
What The Report Includes
Leak location confirmed in writing
Photographs of investigation
Equipment and methods used
Access requirements
Cause of leak where identifiable
Recommendations for repair
Related Services
Related Leak Detection Services
01
Key service Water Leak Detection
Structured investigation for hidden leaks in pipework, floors, walls and ceilings.
02
Insurance Leak Investigation
Evidence-led leak reports prepared for insurer, loss assessor and claim requirements.
03
Thermal Imaging Leak Detection
Infrared imaging to identify temperature patterns associated with concealed leaks.
04
Tracer Gas Leak Detection
Safe tracer gas testing for pipework leaks that cannot be found by visual inspection.
Coverage
Areas We Cover
Trace and access leak detection surveys are available across London, Surrey, Berkshire, Buckinghamshire, Oxfordshire, Hampshire and Sussex for residential, commercial and managing agent instructions.
LondonSurreyBerkshireBuckinghamshireOxfordshireHampshireSussex
View all coverage areas FAQs
Trace & Access FAQs
What does trace and access mean?
Trace and access means locating the source of a hidden leak and identifying the access needed to expose it for repair. The trace stage is the investigation; access is the opening-up required after evidence has been gathered.
Is trace and access the same as plumbing repair?
No. Trace and access is a diagnostic investigation used to locate and document a leak. Plumbing repair is the separate work required to fix the pipe, fitting or system after the leak has been identified.
Can your report be used for an insurance claim?
Yes. We provide written findings and photographic evidence that can support insurer, loss assessor or managing agent requirements. Your policy provider decides what is covered.
Will you need to damage walls or floors?
The investigation starts with non-destructive methods such as thermal imaging, tracer gas, acoustic detection and moisture mapping. Access work is only recommended once evidence points to a likely leak location.
Which areas do you cover for trace and access surveys?
We cover London, Surrey, Berkshire, Buckinghamshire, Oxfordshire, Hampshire and Sussex for residential, landlord, managing agent and commercial trace and access investigations.
Get Expert Help
Request a Trace & Access Survey
Speak to a specialist about the symptoms, insurance position and access requirements for your property.
Phone: 0333 577 0194 WhatsApp: Message us Email: Use the contact form